Friday, March 29, 2013
"In queueing theory, a discipline within the mathematical theory of probability, an M/M/1 queue represents the queue length in a system having a single server, where arrivals are determined by a Poisson process and job service times have an exponential distribution"
If we will gonna compute values here as way of measuring the waiting time and response time in the clinic, then perilous numbers will be obtained. If we will gonna apply M/M/1 queueing system regarding this matter, many wont understand. To put it in layman's term: the waiting time in the clinic will challenge your sense of patience.
Yes, I know that most of the clinics are like this but then i am reminded by my blog title: culture of excellence. In that kind of culture, if you see something is wrong, we do something about it. We find ways. I may sound arrogant by saying this because its not proper to question things without even recommending solutions. But i say, I don't know how to fix this queueing problem. Im new to the professional world, the experienced practitioner should have known better. :)
To make this a 2-sided topic, I thought and contemplated: Maybe the reason things were never changed is that maybe changes will take time and money that both parties cannot afford to risk. That might add burden to the incoming patients or staffs which might agitate the cost of medicine and service etc. Which is very dependent on what solutions they can think of. Or maybe there is just nothing they can do about it. Who knows?
Ooops. So as writing above I realized, maybe there are some limit towards following the road of excellence. And maybe we have different perspective of excellence. Maybe there are things that can hinder in achieving such.
I graduated from a university labeled as "center of excellence" and still I could tell that the university has flaws. Excellence without flaws is not realistic. And so, maybe questioning someone's excellence level is a very tricky and difficult thing to do because the question will surely bounce back to the one who ask it.
But wait. Let me state a common dialogue as analogy for possible conflict of idea:
girl 1: Mura sad kag gwapa da.But we all know that this dialogue is a teenager girl's "palagot" joke, right?
girl 2: Ngano gwapa ka?
girl 1: Ngano? niingon diay ko nga gwapa ko? Niana lang ko nga dili ka gwapa!
Let me support my sentences with pictures (to be followed, i still need to edit).
